Terms & Conditions

Deposits and Cancellation Policy

We value each and every one of our patients and want to make sure we can accommodate all our patients for their scheduled and emergency appointments. As of the 1st of March 2023, we now require deposits for all appointments. All booking deposits are fully credited to your appointment on the day or are fully refundable when more than 24 hours notice is provided to reschedule or cancel an appointment. Due to our limited availability, any tentative booking hold that has not been secured with a deposit within 24 hours of making contact will be released and made available to other booking enquiries.

Late Notice Rescheduling, Cancellations and No-Shows

We understand there is the occasional difficulty attending appointments, however, our team members' time is dedicated to your appointment, and therefore, any confirmed bookings that are rescheduled or cancelled with less than 24 hours’ notice will forfeit their booking deposit and will be required to pay a $150 deposit to confirm any future appointment.

Please note all phone calls, SMS and emails are attended between 7am and 5pm, so contact must be made during these times. If cancellations are made after hours by these methods, the notice period will start at 7am the next morning.*

*We are unable to book or reschedule appointments via social media. To book or make changes, please phone DNTL Code on 08 9192 1624.

Late Arrival

If you arrive over 10 minutes late to your appointment, our schedule may not allow for your booked treatment. While we do our best to accommodate last-minute changes, if we are fully booked with patients, we may be unable to go ahead with a booking and late cancellation terms will be applied to the missed booking.

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